As a European equipment rental leader with around 7,000 employees and revenues surpassing €1.2 billion, Kiloutou manages large fleets of professional equipment serving construction and industrial markets. Beyond rental operations, ongoing maintenance and service coordination ensure asset availability across multiple countries. Supporting this operational volume requires clear lifecycle management, structured planning, and synchronization between technicians and central systems.
In a regulated equipment rental market for professionals, where quality and safety are paramount, the need for an all-in-one solution to manage all work processes became obvious.
The search for such a single Field Service Management solution that could be implemented in all those countries began. It had to be a multi-lingual solution for both users as well as customers.
The solution needed also to be flexible. When professional equipment is rented to one customer, strict regulation applies to determine if the equipment is safe to be rented to the next customer. Each country has its regulations and attention points. To guarantee this, clear and automated work instructions have to be implemented and everything needs to be documented accordingly. This work history has to be stored for many years as well.
