Veolia Water is a reliable, driven-by technology supplier of products and services for the purification of process water and wastewater.
In the Netherlands, Veolia Water manages about 2.500 service agreements with a team of 20 service technicians. For Veolia, it is very important to have better and more efficient planning and coordination as well as a fast reaction time concerning service jobs.
On average, they manage 1 to 6 jobs/day/technician. Their customers are used to getting the best service possible. They are known in their field of specialty as a supplier of qualitative, high-grade products and services. For instance, Veolia works in fields like the industry, the public sector, the maritime and offshore sectors, and laboratories.
“That’s why the expectations of our customers about the performances and about how fast we can solve their problems is extremely high,” says Inge van Dijk, IT coordinator at Veolia Water. “So naturally we thought a Field Service Management software could help us fulfill even better these expectations.”
