Empowеring numеrous businеssеs for daily succеss. Unifying opеrations on onе platform to work bеttеr togеthеr for еffortlеss fiеld sеrvicе managеmеnt.
Enjoy annual rates with savings of up to 25%, listed on a monthly basis.
Go Digital: Replace Pen and Paper with the Ultimate Starter Kit
Create, Plan, Execute and Invoice work orders for all your customers
Boost Growth, Save Time, and Elevate Revenue with Top Tools for All Business Sizes
Excel with Wello by maximizing your growth with our full suite of services.
Start |
Advanced |
Professional |
Enterprise |
| Administrators License per Administrator. Administrators have full access. They manage everything on the portal as well as users. They can execute everything in the field as well as in the workshop using the mobile app. | License | License | License | License |
| Technicians License per Technician. Technicans can execute everything in the field and inside the workshop using the mobile app. | License | License | License | License |
| Customize acces & rights by role or user | ||||
| Back-office users Back-office users require a light license. They can execute everything on the portal. | Light | Light | Light | |
| Timesheets users Timesheet users require a light license. They can register timesheets on the mobile app. | Light | Light | Light | |
| Subcontractors Subcontractors require credits. They have access to the mobile app to execute work orders. Requires 'dispatch' add-on with Advanced or Professional plan. | Credits | Credits | Credits | |
| Manage availibilities Manage legal holidays and availibilities of your teams and every technician | ||||
| Manage teams and vehicles Build and display service teams on your planboard. Manage vehicles and mileage for easy tax declarations and stock management | ||||
| Custom fields Add any field you need to register data about your users in a structured way. Select field type, add values and drag & drop to desired location | ||||
| Skills management Use skill sets to automatically identify the right technician for the work order |
| Manage locations and equipments | ||||
| Document store Link documents, manuals and pictures to customers, equipments, work orders, … Tag them if required and use our advanced search engine to search and (bulk) download any picture or document added one day. | ||||
| Parts management Manage all your service parts. Make full use of regular, serialized and ‘service’ parts. Manage detailed pricing options for real margin optimization | ||||
| Used parts tracking View used parts history and clickthrough to the details | ||||
| Log book Use the log book to track the complete equipment history in one overview. No need to open every work order. | ||||
| Custom fields Add any field you need to register data about your equipment or create spec sheets in a structured way. Select field type, add values and drag & drop to desired location | ||||
| Stock locations Manage warehouses and vehicles to register used parts correctly | ||||
| Bill of Material Create bill of materials based on templates. Use them to automate work orders and speed up execution in the field | ||||
| Changelogs Track all changes to your equipments and see who changed what and when |
| Manage work orders From registering the call request and adding the recommended parts to the planning and execution in the field, manage the full work order life cycle | ||||
| Service forms With the drag and drop form-builder, create service forms with smart options | ||||
| Custom fields Add any field you need to register data about your work orders in a structured way. Select field type, add values and drag & drop to desired location | ||||
| Custom work order flows Customize every work order flow to your needs | ||||
| Service contracts Agree with your customers about the service conditions and manage them easily in Wello | 1 One contract per customer | Multiple Multiple contracts per customer | ||
| Preventive maintenance plans Generate, plan and dispatch work orders automatically based on your preventive maintenance schedules avoiding any non-compliance with a contract | ||||
| Checklist Manage checklists and smart work instructions to guarantee quality of execution | ||||
| Helpdesk module Manage incoming requests inside the helpdesk module and assign the tickets to the team efficiently. Collect all the information and convert the ticket in one click to a work order | ||||
| SLA management Manage and monitor the service levels such as response, arrival and resolution times of work orders throughout their life cycle. | ||||
| Review process When technicians set a work order as "Ready for Review," service managers can review and complete it. | ||||
| Changelogs Track all changes to your work orders and see who changed what and when |
| Drag & drop planning Drag & drop work orders easily on the timeline and configure your plan board just like you want to have it | ||||
| Provisional planning Make a provisional day/week/month planning and confirm everything in one click | ||||
| Recurrent planning Easily plan the same work order on recurrent timeslots | ||||
| Geolocation of technicians and work orders Locate your technicians and work order progress in real-time on the map | ||||
| Planning assistant Based on more than 10 different parameters, the Planning Assistant will suggest you the most ideal planning slot | ||||
| Route assistant Use the map to plan the most efficient routes for your technicians | ||||
| Travel time Real travel times are displayed on the planboard allowing you to plan accurately | ||||
| Advanced planning views & options Switch between3 different planning views with interactive windows. Use planning validation rules to help you allocate the right technicians at the right moment | ||||
| Dispatch Dispatch work orders to technicans | ||||
| Workshop management Fully manage your workshop environment | ||||
| Smart scheduler Fully automated optimized routes generation saving valuable time and fuel | Add On |
| Android, iOS and Windows apps The Wello app runs on Android, iOS and Windows tablets & smartphones | ||||
| Offline mode Works in fully functional offline mode and synchronizes automatically in the background | ||||
| Destinations map & directions module View workorders and route on the map. Start navigation in one click. | ||||
| Realtime GPS location Technicians are geolocated in realtime and can see where their colleagues are. Of course planners also see where technicians are. | ||||
| Timesheets & mileage Simplify the life of your workforce with an automated timesheet registration tool and activity tracker, avoiding cumbersome administrative work. | ||||
| Create & plan work orders Create and plan any work order in the app, generating the corresponding work order flow at the same time | ||||
| Access all equipment details | ||||
| Measurement device connector Connect with any measurement device (combustion, air flow, ...) to instantly get all the values inside the service report | ||||
| Seamless testo connector | ||||
| Technician dashboard Boost your technicians with their weekly/monthly/yearly achievements and peer ranking | ||||
| One week ahead planned work order list View all your planned work orders 10 days ahead. | ||||
| 3 months ahead planned work order list Here you can see all planned work orders 3 months ahead. | ||||
| Dispatched work orders Technicians can accept and plan (or reject) dispatched work orders. | ||||
| Work order review process | ||||
| Workshop work orders Workshop work orders appear in the technican's queue ready to be started. | ||||
| Inventory look-up Technician can look-up stock levels of any stock location for any service part. | ||||
| Helpdesk module Even when on the road or on call, allow your workforce to help customers. | ||||
| Reschedule work orders Allows technicians to schedule or reschedule their work orders. | ||||
| App 2 App Communication 2-way communication between the Wello Field Service app and other apps. |
| Multi-language management Enable any language you need to communicate in the language of your customer | ||||
| Customizable templates Manage email & PDF templates easily. Use drag & drop to create specific templates for every communication context. | ||||
| Communication triggers Notify your customers about important work order status changes. | ||||
| Planned work order reminders Create, customize and email your planned work order reminders. | ||||
| TxT integration Easy set up a TXT messaging service | ||||
| Wello customer portal Access for your customers to the customer portal. People can view the full equipment list, work order history, submit helpdesk tickets and search for documents | 20 people | 100 people | Unlimited | |
| Advanced communication triggers Enable intelligent triggers to communicate or notify to customers and workforce at key moments in the service process. | ||||
| Customizable email settings Fully personalize the email settings using your own email server credentials for automated communications |
| Full work order history | ||||
| Full data export You can easily export your data from every grid in excel, csv or xml format! | ||||
| Document search engine Use our granular document search engine to easily find every document, certification or picture taken one day. | ||||
| Embedded Dashboards | ||||
| Picture tags Tag pictures to easily search for them later on. | ||||
| Advance - BI | ||||
| Expert BI | Add On | Add On | Add On | Add On |
| Dashboard and reporting enabler The dashboard & report enabler allows you to connect any Business Intelligence tool with your Wello database without any performance impact nor security breach. | Add On |
| Manage customers and people Unlilitted number of customers and people for every plan. | ||||
| Invoices Automatically invoice all your work orders so you never forget nor miss anything anymore | ||||
| Customer & people segmentation Use advanced segmentation options to connect with your marketing tools. | ||||
| Quotes & Sales orders Create, submit and win quotes easily to generate next actions out of the wins. | ||||
| Custom fields Add any field you need to register data in a structured way. Select field type, add values and drag & drop to desired location | ||||
| Advanced billing rules Manage use cases where the "location" party is different from the "bill to" party | ||||
| Credit rules Use financial status rules for a cost-efficient field service organization | ||||
| Multiple service area's Link technicians to different service area's for detailed planning and refined data filtering on technicians' app. | ||||
| Multiple service organizations Manage multiple service organizations or business units in one single domain. |
| Data import Import large datasets using our easy-to-use excel import wizard. Import customers, people, parts catalog, locations, equipments and checklists | ||||
| Native connectors Wello plug&play connectors to instantly connect to your ERP. | ||||
| Connector marketplace to 2000+ apps Connect to more than 2000 apps in minutes using Zapier or Integromat ready-to-use templates. | ||||
| On-demand integration | Add On | Add On | Add On | Add On |
| Wello API Documented API to build your own connector. | ||||
| Wello Advanced API Fully documented API with advanced options to build your own connector |
| 99% uptime | ||||
| Personal data export and deletion | ||||
| 24/7 monitoring | ||||
| GDPR compliant | ||||
| Customize access by user or user groups | ||||
| Test environment | Add On | 1 included Minimum €25k spend annually. Max DB size <10gb | ||
| Custom data privacy requests | Add On |
| Support | Standard 10/5 response time | Standard 10/5 response time | Standard 10/5 response time | Premium 10/5 priority response time, Minimum €25K spend annually |
| Onboarding Packs | Add On | Add On | Add On | Add On |
| Product strategy session | Add On | Add On | Add On | 1 Included Minimum €25k spend annually |
| Dedicated Customer Success Manager | Add On | Add On | Add On | Included Minimum €25k spend annually |
Wello Solutions offers a flexible, industry-adaptable field service management software that boosts efficiency. Manage your business effortlessly from desktop or mobile with the Wello Solutions Mobile App, scheduling jobs, tracking leads, and monitoring technicians in real-time. Simplify billing and invoicing to transcend traditional methods. Choose Wello Solutions for rapid growth, brand enhancement, and superior customer service.
Absolutely! Wello Solutions is committed to providing a versatile and inclusive platform, making it accessible in multiple languages. We understand the importance of navigating and managing your operations in the language you're most comfortable with. Currently, Wello Solutions supports 9 languages: English (EN), French (FR), German (DE), Dutch (NL), Polish (PL), Spanish (ES), Ukrainian (UA), Italian (IT), and Turkish (TR). This diversity ensures that you can enjoy the full range of features and facilities within Wello Solutions in your local language, enhancing your user experience and operational efficiency.
At Wello Solutions, we've meticulously crafted the onboarding experience for our Field Service Trial to ensure you're quickly up to speed with the platform's most valuable features. Our goal is to introduce you to the key workflows, service processes, views, and communication tools that will be integral to your daily operations. For those seeking a tailored onboarding experience, we offer specialized Success and support packages. These can be added to any subscription plan, providing you with a more personalized setup and guidance to meet your unique business needs. This approach ensures that you can leverage the full potential of Wello Solutions right from the start.
Wello Solutions provides a variety of pricing plans tailored to fit different business needs, ensuring there's an option for every user. Detailed information about our pricing tiers can be accessed on our pricing page. Regardless of the plan selected, all users benefit from features like smart scheduling and dispatching, along with access to our fully integrated mobile app. Companies specializing in Field Service Management have reported an impressive 35% growth within just 60 days of adopting our platform.
Setting up Wello Solutions is straightforward and hassle-free, requiring no downloads or installations. Our onboarding specialists are ready to assist you from the get-go, ensuring a smooth start. For continuous support, our team is available via phone, chat, or email. Plus, our resource centre is filled with articles, tips, and tricks to help you maximize the platform's benefits right away.
Absolutely! Wello Solutions is designed to seamlessly connect with various systems, including ERPs, IoT sensors, BI platforms, and more. This integration capability enables data sharing, record synchronization, and workflow automation across platforms. We provide a well-documented API and support 3000+ no-code integrations through Zapier, making it easier to extend and enhance your operational ecosystem.
Not at all. Wello Solutions is crafted for easy setup and use by operations managers without requiring special technical skills. Our features are developed with simplicity and user-friendliness at the forefront. To ensure you get the most out of the platform, we suggest a brief training of a few hours for new customers' account administrators, aimed at enhancing overall efficiency and ease of use.
We accept a wide range of payment methods, including bank transfers and all major credit and debit cards. Annual plans are billed at the time of purchase for your convenience.
No long-term contract is needed. We offer various plans tailored to different business needs, billed annually for simplicity so you can focus on your business.
Your business is really important to us. You can contact us through the Contact page, or via live chat and we'll respond during our working hours.
Your data's security and privacy are our highest priority. We safeguard all customer information with SSL Encryption, adhering to the robust standards set by any leading companies in the internet world. Our platform is hosted on the secure Microsoft Azure cloud, with regular security assessments conducted in collaboration with expert third-party security firms to ensure the strongest protections are always in place.
Yes, you can cancel anytime via your account page. Access to premium features continues until the end of your current billing cycle.
Our VAT number is BE 0459.288.169.
A free trial is available for 14 days and the freemium plans are on request for customers with a minimum of 5 users. Please contact our sales team to get started.
Don't hesitate to explore our knowledge base or contact us directly for assistance. We're here to help!
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