Miko Coffee has been in the coffee world for over 200 years. What began as a Belgian roasting company is now a respected name in workplace coffee solutions across Europe. In Germany, the team handles everything from delivering beans to installing and maintaining coffee machines in offices, schools, and public buildings. Good coffee is their promise, but making it happen day after day takes more than just beans.
At Miko Germany, the field teams are always on the move. They install machines, fix technical problems, perform preventive maintenance, and make sure customers never run out of what they need. But with this kind of work, especially across different cities and regions, the real challenge isn’t making coffee—it’s keeping every visit, every machine, and every customer perfectly managed.
For a long time, that part of the job took up too much time and energy. Schedules had to be created manually. Job details were passed around by email or phone. Technicians sometimes arrived without all the info, or with the wrong spare part. Reports had to be written after the visit, then sent back to the office, filed, and emailed to the client.
It worked—most of the time—but it felt clunky. The team wanted something smoother, faster, and easier to trust.
That’s when they turned to Wello.
A Clearer Way to Work
Wello gave Miko something they hadn’t had before: a simple tool where everything came together.
Now, when a job is created—whether it’s installing a new machine in an office or fixing a grinder at a school—the team adds it directly into Wello. The technician sees the job on their phone right away, with the address, contact person, and clear instructions. They know what machine they’ll be working on and what parts to bring, before they even start the van.
Once on-site, they open the app, follow the checklist, take photos, and log what they’ve done. There’s no need to take separate notes or write a report later. It’s all there, recorded as the job happens.
If something comes up—a different machine than expected, or a client asking for a filter replacement—the technician can add it on the spot. The planner at the office sees the update in real time, and so does the client if needed.
As soon as the job is done, the customer gets a complete service report, with pictures and notes. Everything is linked to the location, the equipment, and the technician who handled it.
Saving Time, Earning Trust
The biggest difference Wello made wasn’t just in paperwork—it was in peace of mind. Technicians no longer had to call back for forgotten info or rush through reports at the end of the day. Office staff could see what was going on at any time and help where needed. Customers didn’t have to ask twice for updates or documents. It was all there, clear and timely.
Because of Wello, Miko’s team saved hours each week in planning and follow-up. Technicians could do more visits in a day, with fewer mistakes and less stress. Clients got a more professional, more responsive service—one that matched the quality they expected from the Miko brand.
Supporting Service Growth in a Fast-Moving World
As Miko expanded their coffee service across Germany, they needed tools that could grow with them. Wello didn’t just fix today’s problems—it helped them prepare for tomorrow.
Recurring service visits are now tracked automatically. Machine history is always available when a technician arrives. Service quality is easier to measure, and the whole team can focus more on what they do best—keeping clients happy with smooth-running machines and great-tasting coffee.
Brewing Coffee, Backed by a System That Works
Miko’s job is to make good coffee easy. That means more than just delivering beans—it means showing up on time, solving problems fast, and keeping every machine in top shape. Wello helps make that possible.
Behind every cup served in a meeting room, reception hall, or staff kitchen, there’s a technician who showed up prepared, a system that tracked the visit, and a report that confirmed the job was done right.
That’s how Miko serves better—with Wello working quietly in the background.
If your service team needs a better way to plan, work, and grow—just like Miko—you might want to see how Wello could help.
👉 Let’s talk. Or book a demo and see Wello in action.
