Success
Stories
Industry: Dental Equipment & Medical Device Services
“Everyone stays aligned, and what used to take hours is now handled on the spot.”
E Dental Operations Team
Overview
E Dental operates as a specialized provider of dental equipment and technical services across the Netherlands. The company supports dental clinics throughout their full lifecycle, from initial setup and installation to ongoing maintenance, repair, and technical support.
Its activities include the installation and servicing of dental chairs, X-ray systems, compressors, sterilization equipment, and full treatment room configurations. Whether supporting new clinic openings or upgrading existing facilities, E Dental ensures that all systems are installed correctly and remain fully operational.
With growing demand, the company manages an increasing volume of installations, maintenance visits, and service interventions, all requiring precise coordination between field teams and back-office operations.
Operational Reality
As E Dental expanded, managing service operations with manual tools became increasingly complex.
Before Wello:
- Planning relied on spreadsheets, emails, and manual coordination
- Technicians used paper checklists and reported work after returning to the office
- Service requests arrived through multiple channels such as phone, messaging apps, and forms
- Equipment data and service history were not centrally structured
- Follow-ups required manual tracking and frequent internal communication
- Administrative processes created delays between job completion and reporting
While operations continued to function, the effort required to maintain control increased significantly. As the number of installations and service visits grew, the lack of real-time visibility and structured workflows began to impact efficiency and responsiveness.
Why Wello?
E Dental selected Wello Solutions as a centralized field service platform to bring structure, visibility, and automation to its operations. The objective was to create a connected service operation where field activities, customer communication, and ERP processes are fully aligned.
Wello had to:
Centralize planning, execution, and reporting in one system
Provide real-time access to job and equipment data for technicians
Reduce administrative workload and eliminate paper-based processes
Enable structured tracking of service requests and maintenance activities
Integrate seamlessly with Microsoft Business Central for financial processing
How wello is used in operations
With Wello, E Dental manages planning, execution, communication, and ERP synchronization within one structured platform.
Centralized planning and scheduling
All installations, maintenance visits, and service interventions are planned within Wello. Technicians access their daily schedules in real time, including job details, locations, and specific instructions.
Mobile field execution
Technicians use the Wello mobile app to access checklists, equipment history, and job instructions directly on site. Photos, notes, and service details are recorded in real time, ensuring complete and accurate reporting.
Digital reporting and customer sign-off
Once a job is completed, reports are generated instantly. Customer signatures are captured on-site, and service documentation is automatically shared without delay.
Integrated ERP connection with Microsoft Business Central
All relevant data flows seamlessly between Wello and Microsoft Business Central. Work orders, service details, and billing information are synchronized automatically, reducing manual input and accelerating invoicing.
Structured service request management
Service tickets are logged directly into Wello and tracked throughout their lifecycle. Requests are handled efficiently, with full visibility across teams.
Equipment history and maintenance tracking
Every installation, repair, and maintenance activity is recorded, creating a complete equipment history. Preventive maintenance visits are scheduled automatically, ensuring continuity and compliance.
Impact
With Wello, E Dental achieved structured and efficient control over its service operations.
- Reduced time spent on planning and coordination
- Elimination of paper-based workflows and manual reporting
- Faster response times for service requests and repairs
- Improved visibility across field and office teams
- Accelerated invoicing through ERP integration
- Better tracking of maintenance and equipment history
- Enhanced customer experience through faster communication and reporting
Operations that were previously fragmented are now fully aligned and scalable.
Key Takeaways
Centralized service operations
Planning, execution, and reporting managed in one system.
Mobile-first field execution
Technicians access and complete jobs with full information on site.
Seamless ERP integration
Connected with Microsoft Business Central for automated financial processes.
Structured service and maintenance tracking
Full visibility of equipment history and preventive maintenance.
Improved operational efficiency
Less admin, faster execution, and better coordination.
