Success
Stories
Industry: HVAC & Building Automation
“We could immediately start prototyping our processes inside Wello Solutions.”
Wim Slabbekoorn, Manager Services, Sauter Building Control
Overview
Sauter Controls is part of the globally active SAUTER Group, headquartered in Basel, Switzerland, with production in Freiburg, Germany. With approximately 2,700 employees and annual revenues of around €500 million, SAUTER is one of Europe’s established leaders in building management and room automation.
For more than 100 years, SAUTER has delivered products and services covering the entire lifecycle of large commercial and industrial buildings.
As a manufacturer of climate control systems for complex infrastructures, Sauter operates in a multi-party ecosystem including building owners, tenants, and maintenance companies. Coordinating service execution across these stakeholders is operationally critical.
Operational Reality
Managing multi-party service contracts, communication flows, and technical equipment across large buildings created operational complexity that was difficult to control.
Sauter operates in an ecosystem where:
- A maintenance company may initiate a request
- The tenant must be informed
- The building owner must be invoiced
- Responsibilities differ per building and per contract
Before Wello:
- Service agreements differed per building
- Technicians lacked clear visibility on responsibilities
- Responsibility between Sauter and external partners varied
- Reporting requirements changed depending on the contract
- Routing communication between stakeholders was time-consuming
In complex building environments, lack of clarity increases coordination effort and contractual risk.
Why Wello?
Sauter selected Wello Solutions as one centralized field service platform to structure governance across contracts, stakeholders, and equipment. The objective was to connect service execution, contract governance, communication, and ERP integration within
one structured environment.
Wello had to:
Manage multiple stakeholders within one service workflow
Handle contractspecific service agreements per building
Support flexible reporting formats depending on contractual requirements
Provide detailed equipment management per building and per room
Ensure two-way integration with Microsoft Business Central 365
How wello is used in operations
With Wello, contract management, stakeholder coordination, equipment visibility, and ERP synchronization are centralized in one cloud-based platform.
Contract-aware execution
Technicians see clearly what falls under Sauter’s responsibility and what belongs to external partners.
Multi-party workflow management
Work orders can involve maintenance companies, tenants, and building owners. Communication flows remain structured and traceable.
Adaptive reporting
Reports are generated according to contractual requirements, from simple intervention confirmations to detailed part usage and inspection documentation.
Microsoft Business Central 365 integration
A mandatory two-way synchronization connects Wello with BC365 to keep customers, parts, financial statuses, projects and agreements aligned.
Cloud-based prototyping
As a SaaS solution, Wello allowed Sauter to model and prototype processes immediately, structuring existing service concepts step by step.
Structured equipment management
Large buildings require precise organization of installations. Wello provides clear visibility of equipment, functions, and regulated zones.
Impact
With Wello, Sauter gained structured control over complex multi-stakeholder service operations
- Seamless integration with Microsoft Business Central 365 ERP
- Improved alignment between back office and field teams
- Structured equipment organization across buildings
- Contract-driven reporting aligned per agreement
- Reduced coordination effort and communication ambiguity
- Clear governance across owners, tenants, and maintenance partners
Sauter now manages large building service ecosystems with structured execution and contractual clarity
Key Takeaways
Contract-driven execution
Clear responsibilities per building and agreement.
Multi-stakeholder service governance
Owners, tenants, and maintenance partners managed in one workflow.
Flexible reporting structure
Adapted to varying contractual obligations..
Strong Microsoft Business Central 365 integration
Two-way synchronization between field service and ERP.
Structured equipment visibility
Clear digital organization of building automation systems.
