WELLO IMPACTS

Repair and maintenance flows

Tailored for companies specializing in installation, maintenance, and repair services, our platform is designed to streamline your processes, ensuring a seamless and optimized approach to every aspect of your field service operations.

Work Order Management Increase First Time Fix

Say goodbye to inefficient processes, inaccurate data, and disconnected back-office systems. With Wello, track work orders and teams in real-time, auto-schedule multiple orders, and integrate all in one unified platform seamlessly. Everything is automated to ensure immediate visibility for every technician, providing instant access to new work orders or changes in existing ones. Easily view and edit crucial information that might be necessary and relevant. Enhance documentation by attaching files like images and PDFs to work orders, ensuring comprehensive records. Select statuses for seamless work order progression and enjoy heightened visibility, collaboration, and efficiency at every stage of your work order management process.

Service contracts

Our service contracts offer flexible, customer-centric solutions for success. Enhance operations with our service contract solutions, efficiently managing diverse elements such as financial aspects, preventive maintenance service models, and SLA’s. These dynamic solutions automate preventive maintenance and invoicing based on contract settings, ensuring a seamless and accurate maintenance and billing process.

Relevant Case

Wello Solutions has effectively addressed the challenges faced by Kiloutou. The seamless import of hundreds of checklists through Excel files streamlines the management process. Service and safety managers now enjoy the flexibility to effortlessly update any checklist as needed.

The number one benefit of Wello Solutions’ Field Service, is that the full-service process is inside one system. Everyone has a real-time view of every process. Technicians on-site work offline, but as soon as their smartphones have an online connection, all the information is automatically synchronized in both directions.

Imagine a customer owning about 2000+ houses, who wants to know the status at all times. Now with Wello Solutions, within almost a second, we can tell how many maintenances have been executed.

We wanted to decrease the communication via the telephone because this often led to misunderstandings. With Wello Solutions’ MTTR (mean time to repair) lowered from 4 days to 1 day!

A Field Service application that offers an automatic connection with Exact so that data can be exchanged. Perfect teamwork between Exact and Wello Solutions ’The integration between Wello Solutions and Exact Online has enabled us to make huge improvements in our service organization by working faster and more efficiently.

Wello Solutions had already all the concepts of building owners, tenants, and maintenance companies Sauter needed. All current Sauter processes were described and then implemented one by one in Wello Solutions and adapted where needed.

Dimix also required to be integrated with their ERP Exact Online, a well-known ERP in the Benelux. Customers, people, and parts were now automatically synchronized to Wello Solutions’ Field Service, and invoiceable was synchronized to Exact Online as soon as the work order was completed in Wello Solutions.

Wello Solutions allowed Van Parijs Engineering to enter the digital era. All the paperwork and tedious after-hours administration were cut out. This resulted in an increased capacity. The same field engineers could now spend more time on maintenance, doing more plants every month. This reduced the downtime by 9%!

Maintenance calendar

Revolutionize your maintenance planning with our cutting-edge system. Experience seamless organization, real-time monitoring, and instant calendar access, all achieved effortlessly without the need for time-consuming phone calls. Changes made are instantly reflected on the field service platform, preserving valuable communication time and promoting efficient planning.

Let's talk about your chain of operations

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Equipment/parts management

Efficiently manage your equipment and parts with automatic location linking. When creating a work order, the address is automatically derived from the main location associated with the equipment. No need for specific "equipment" to create work orders though; locations suffice. If revisiting the same customer is infrequent, it's recommended to work with locations only, eliminating the need for equipment tracking unless legally required.

Work Order Completion

Easily customize your Work Order completion flow for technicians, ensuring seamless information entry and work order finalization. Technicians starting a work order initiate the 'in progress' status, entering the completion process with two key steps: adding information and finalizing/closing the order. There is a slightly different process for work orders planned on multiple technicians. Closing a work order is streamlined to provide a new status. Technicians can choose from customized options like Intermediate Signature, Waiting for Further Action, Closed and more, based on your Work Order completion settings. Wello Solutions optimizes work order life cycles, from Open to Done, offering a comprehensive framework for efficient planning, execution, and reporting.

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