WELLO IMPACTS

Planning efficiency

The planning board offers a snapshot of scheduled and pending work orders, enabling real-time tracking of each order's status. Once definitively planned, it syncs with the technician's mobile app. Opt for "provisional planning" to explore options before confirming, including suggested technician, date, and time for immediate visualization in the extended view list window.

Use your maximum Capacity

Workforce Capacity is a crucial metric for Field Service managers.
Effective planning involves gauging whether your workforce is at full, below, or over capacity.
Optimize your operations with Wello's all-in-one field service management platform to efficiently manage jobs,
organize team schedules, and ensure everyone is in sync with customers, inventory, payments, and more.

SLA, Deadline Management

Repairs for specific equipment can be subjected to SLA agreements. The goal here is to never miss an SLA anymore! Follow-up SLA-driven service work orders is very easy. SLA times are automatically computed according to the coverage settings, initiating from the call request or work order creation.

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Relevant Case

Wello Solutions has effectively addressed the challenges faced by Kiloutou. The seamless import of hundreds of checklists through Excel files streamlines the management process. Service and safety managers now enjoy the flexibility to effortlessly update any checklist as needed.

The number one benefit of Wello Solutions’ Field Service, is that the full-service process is inside one system. Everyone has a real-time view of every process. Technicians on-site work offline, but as soon as their smartphones have an online connection, all the information is automatically synchronized in both directions.

Imagine a customer owning about 2000+ houses, who wants to know the status at all times. Now with Wello Solutions, within almost a second, we can tell how many maintenances have been executed.

We wanted to decrease the communication via the telephone because this often led to misunderstandings. With Wello Solutions’ MTTR (mean time to repair) lowered from 4 days to 1 day!

A Field Service application that offers an automatic connection with Exact so that data can be exchanged. Perfect teamwork between Exact and Wello Solutions ’The integration between Wello Solutions and Exact Online has enabled us to make huge improvements in our service organization by working faster and more efficiently.

Wello Solutions had already all the concepts of building owners, tenants, and maintenance companies Sauter needed. All current Sauter processes were described and then implemented one by one in Wello Solutions and adapted where needed.

Dimix also required to be integrated with their ERP Exact Online, a well-known ERP in the Benelux. Customers, people, and parts were now automatically synchronized to Wello Solutions’ Field Service, and invoiceable was synchronized to Exact Online as soon as the work order was completed in Wello Solutions.

Wello Solutions allowed Van Parijs Engineering to enter the digital era. All the paperwork and tedious after-hours administration were cut out. This resulted in an increased capacity. The same field engineers could now spend more time on maintenance, doing more plants every month. This reduced the downtime by 9%!

Let's talk about your chain of operations

Takе your businеss to nеw hеights with Wеllo, thе prеmiеr fiеld sеrvicе platform dеsignеd for tеams. Effortlеssly manage job schеdulеs, dispatch tasks, strеamlinе invoicing, monitor pеrformancе, and facilitatе prompt paymеnts – all through a unifiеd and еfficiеnt platform. Empowеr your businеss for unparallеlеd succеss with Wеllo.

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Planning optimization

Managing 30 tеchnicians and 600 work ordеrs for thе upcoming wееk? No problеm. Optimize your workforce with the smart scheduler. Select technicians, work orders, and computing rules, letting the scheduler efficiently plan for a specified period. Maximize routing patterns within a one-month timeframe. Choose to plan tentatively and confirm later, providing flexibility for future adjustments without immediate synchronization to the Wello mobile app. Streamline your scheduling process with precision and adaptability.

Real Time Work Status, Geoloc, Travel Time

Stay informed about your tеchnicians' assignmеnts in rеal-timе, anytimе. Planners enjoy flexibility with live technician location tracking. optimizing routes using the "Route Assistant", automatically computing travel times between two jobs, which helps reduce CO2 emissions, lower travel costs, and enhance planning efficiency. HR managers access timesheets with GPS insights. On the Wello app, technicians can see the current geolocation of their colleagues. When in need of a specific part not in stock, they can easily locate it in the colleagues' van stock.

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Dispatch, plan Queue

Efficiently plan work orders for technicians with Wello Solutions. Assign specific dates and times, and technicians can view the details in their app, including location and scheduled time. Plan the same order for multiple technicians, with the option to select a leader as needed. Technicians can, if enabled, accept, reject, or modify suggested dates and times in a seamless workflow for efficient planning. Managing work orders with Wello Solutions offers four key flows: Plan, Dispatch, Workshop, and Activated. On top of these, a Review flow can be set up. Each flow operates with its own set of tailored logics.