Wello Solutions Mobile App for Field Service Technicians
Wello Solutions’ mobile app for field service technicians is designed to streamline your daily tasks and simplify the way you manage work orders, all from your mobile device. Whether you're out in the field or working from the office, the app offers everything you need to get the job done efficiently.
Who Can Use the App?
To access the full version of the Wello mobile app, users must be part of the “Administrators,” “Field Service Technicians,” or “Service Manager” groups.
This ensures that the app is tailored to the right individuals, helping them manage their specific responsibilities.
Cross-Platform Compatibility
The Wello mobile app is available for all major platforms, including iOS, Android, and Windows. It can be downloaded from the App Store, Google Play, or the Microsoft Store, making it accessible on any mobile device—whether it’s a tablet, smartphone, or even a Windows desktop PC for service managers who prefer to work from the office.
Key Features for Field Service Technicians
Once the app is installed and you’re logged in, you can access a wide range of features depending on your assigned user rights. These features are designed to give technicians full control over their work processes:
- View and manage customer information
- Access contacts and equipment details
- Review and update tasks and work orders (planned, dispatched, or workshop orders)
- Log timesheets
- Connect with colleagues and view team assignments
- Update personal profile and app settings
- Use the Service Cockpit to get a complete overview of work status
- Create new entries such as customers, tasks, work orders, or timesheets
Work Order Management Made Easy
The app ensures that technicians have everything they need to perform their job efficiently. Work orders are organized into lists (planned, dispatched, or workshop), allowing technicians to easily access the relevant details before starting the job.
Detailed Work Order Information
Once inside a work order, technicians can access important information such as:
- Customer and equipment details
- Attached documents related to the work order or equipment
- Location-specific information, including the address and any essential instructions
- Equipment owner, requester, and billing details
Work Order Details
Technicians can also review the specifics of each work order, including the type of job (maintenance or repair), priority level, and job description. Internal notes are included to provide further insights but remain hidden from the customer.
The app supports both single and grouped work orders, allowing multiple pieces of equipment to be linked to one task. This provides flexibility for larger jobs while keeping the information organized.
Service Level Agreement (SLA) Tracking
For jobs that require timely responses, the app displays SLA information, indicating the time left for technicians to arrive on-site. This helps ensure compliance with time-sensitive work orders.
Planning and Coordination
Technicians can also review the specifics of each work order, including the type of job (maintenance or repair), priority level, and job description. Internal notes are included to provide further insights but remain hidden from the customer.
The app supports both single and grouped work orders, allowing multiple pieces of equipment to be linked to one task. This provides flexibility for larger jobs while keeping the information organized.
