Success
Stories
Industry: Garage Door Systems & Technical Service
“Everyone is happy and it has saved a huge amount of time.”
Maikel Brouwer, Group Managing Director, Romass
Overview
Romass operates as a specialized technical service organization focused on the repair and maintenance of garage door systems across commercial and private environments.
The company relies entirely on its own trained technicians, ensuring full control over service quality, response times, and operational standards. Managing a high volume of daily interventions requires structured planning, accurate spare parts coordination, and seamless synchronization between field operations and Exact Online for financial processing.
In this environment, efficiency and transparency across the entire service cycle are essential.
Operational Reality
As service volumes increased, Romass faced growing inefficiencies in coordinating field operations and administrative processes.
Before Wello:
- Technician reporting relied on manual paperwork
- Communication between field and office involved calls and emails
- Spare part requests created delays and inconsistencies
- Administrative teams re-entered data into Exact Online
- Invoicing was delayed due to incomplete or late information
As operations scaled, the lack of integration between field service and ERP created unnecessary workload and reduced operational efficiency.
Why Wello?
Romass selected Wello Solutions as a centralized field service platform to automate workflows and connect field operations with Exact Online. The objective was clear: create a fast, reliable, and fully integrated service workflow from intervention to invoicing.
Wello had to:
Eliminate manual paperwork and data re-entry
Provide real-time field reporting from technicians
Enable seamless integration with Exact Online
Improve spare parts coordination
Automate customer communication
How wello is used in operations
With Wello, planning, execution, communication, and ERP synchronization are managed inside one structured platform.
Real-time digital reporting
Technicians register all activities directly in the mobile app. Once the customer signs on the tablet, all details are instantly transferred to Exact Online for invoicing.
Seamless ERP integration
Customer data, parts, and pricing are managed in Exact Online, while work orders and execution are handled in Wello. The native integration connects both systems in real time, ensuring a fully automated workflow from job creation to invoicing.
Direct spare parts ordering
Technicians can order missing parts directly from the field, linked to the correct work order and customer. This eliminates delays, reduces errors, and ensures accurate tracking.
Automated customer communication
Customers receive automatic updates regarding appointments, interventions, and completed work. This improves transparency and strengthens trust.
Fast implementation and adoption
Romass configured, trained, and deployed Wello within two weeks. Technicians quickly adopted the mobile app, supported by structured onboarding and helpdesk guidance.
Impact
With Wello, Romass achieved structured and efficient control over its service operations.
- Significant reduction in administrative workload
- Faster and more accurate invoicing
- Improved coordination between field and office teams
- Elimination of manual data re-entry
- Reduced delays in spare parts handling
- Stronger customer communication and transparency
- Time savings across the entire service workflow
Service operations that were previously fragmented are now streamlined and fully connected.
Key Takeaways
Fully integrated service workflow
From field execution to invoicing without manual gaps.
Real-time reporting
Immediate data transfer from technician to ERP.
Efficient spare parts management
Direct ordering from the field with accurate tracking.
Automated customer communication
Improved transparency and trust.
Fast deployment and adoption
Operational within two weeks.
