Success
Stories
Industry: Professional Machine Rental
“In the past, we had to dive into piles of paper to find the right documents. Today, we can search and retrieve everything immediately”
Romain Cuisinier, Project Manager, Kiloutou
Overview
Kiloutou is one of Europe’s largest professional equipment rental groups, operating more than 600 branches across Germany, Denmark, Spain, Italy, Poland, Portugal, and other countries.
In a regulated rental market where safety and quality are critical, every machine must be inspected, maintained, and fully documented before it can be rented again. This applies to work performed at customer locations as well as inside workshops.
Kiloutou manages a large network of technicians, agencies, and workshops, all operating under strict compliance requirements.
Operational Reality
Kiloutou struggled to control growing international operational complexity with fragmented tools and paper-based processes.
Rapid expansion created structural challenges:
- Technicians working across multiple countries and branches
- Equipment moving frequently between locations
- Country-specific safety regulations and documentation rules
- Long-term storage requirements for maintenance history
Workshop jobs and on-site interventions followed different planning models. Maintaining consistency across countries became increasingly difficult.
Documentation was manual, dispersed, and slow to retrieve during inspections and audits.
Operational scale was increasing. Control was not.
Why Wello?
Kiloutou selected Wello Solutions as one centralized field service platform to replace disconnected systems across all countries. The objective was clear: standardize service governance across Europe while maintaining flexibility at country level — within one system.
Wello had to:
Support multiple languages
Adapt to country-specific regulatory frameworks
Manage both workshop and on-site service flows
Structure planning across different operational models
Guarantee long-term equipment traceability
How wello is used in operations
With Wello, maintenance and repair activities — both in workshops and on-site — are managed inside one structured environment.
Digital and automated checklists
Hundreds of safety and maintenance checklists were imported into Wello and centrally managed. Based on job type, the correct checklist is automatically linked to each work order. Regulatory updates can be implemented immediately across the network.
Complete equipment history
Every intervention, checklist, and document is digitally recorded in Wello and linked to the machine’s full service history.
Unified planning model
Workshop and field jobs are planned and monitored within the same platform, eliminating system switching and fragmented oversight.
Searchable documentation
Inspection bodies and third parties access required documentation instantly through Wello’s structured search engine.
Impact
With Wello, Kiloutou gained structured control over regulated maintenance across its international network
- Consistent application of work instructions
- Complete and searchable documentation
- Faster retrieval of inspection and compliance records
- Clear visibility over workshop and field operations
- Reduced dependency on paper-based processes
Maintenance information that previously required manual searching is now instantly available through one centralized system.
Key Takeaways
One system for workshop and on-site service
No fragmented tools across countries.
Standardized compliance governance
Clear work instructions and long-term equipment traceability.
Scalable international operations
Multi-language platform adaptable to local regulations.
Strong documentation control
All records structured, searchable, and audit-ready.
Operational consistency across 600+ branches
Unified planning and execution environment powered by Wello.
