We’re excited to introduce the Notify ETA feature, allowing technicians to inform customers of their estimated arrival time (ETA) with a simple, pre-configured message.
What is this feature?
Technicians can now send an ETA notification to customers via SMS, ensuring clear communication about when to expect their arrival. Messages are customizable and available in multiple languages.
Why is this important?
Customers appreciate timely updates, and this feature helps improve communication, reduce uncertainty, and enhance the service experience.
How does it help you?
- Easy manual control – Technicians can send an ETA update when needed, maintaining flexibility in their schedule.
- Multi-language support – Messages are automatically selected based on the customer’s preferred language.
- Quick & customizable – Technicians can create up to four personalized message templates.
- Seamless workflow – With one tap, the system pre-fills the message and opens the SMS app for easy sending.
- Smart contact selection – The system suggests the main contact but allows edits or new contacts before sending.
We’re excited that this feature is now available! Let us know how it’s improving your customer communication and if you have any suggestions for enhancements.
