Tivolux Pro has been around for more than 35 years, helping homeowners and contractors across Belgium get the right windows, doors, shutters, and pergolas for their buildings. Whether it’s PVC or aluminium frames, Tivolux takes pride in doing things properly—measuring every opening, tailoring each frame, and making sure everything fits perfectly.
But as they grew and started handling more projects every month, the way they worked behind the scenes started to slow them down. There were too many orders coming in from different channels, too many last-minute changes, and too much paperwork to keep track of.
The installers were doing their best in the field. The office was doing its best to manage planning. But the gaps between them kept growing. Some jobs got delayed. Others were missing details. And even though everyone was working hard, it often felt like they were chasing the work instead of staying ahead of it.
That’s when they turned to Wello.
One Simple Tool That Changed the Way Things Flow
Tivolux didn’t want to change how they built their windows or served their customers. They just wanted a way to make everything smoother—less chasing, less confusion, and more time to focus on the job.
Wello gave them exactly that.
Now, when a job comes in, the office adds all the details in Wello: what’s being installed, where it’s going, who’s doing the work, and when. It doesn’t matter if it’s a full house of new aluminium windows or just one sliding door. The technician sees the job on their phone—with every detail clear and easy to follow.
No more printing job sheets or calling the office for missing information. No more guesswork on-site.
Less Time Explaining, More Time Installing
The installers now arrive on-site already prepared. They know what to bring, what to do, and who the client is. If anything changes—like a measurement correction or a design update—it gets updated in Wello instantly, and everyone sees it. No need to print a new form or resend emails.
While they’re working, they can take photos, mark steps as done, and write down any notes directly in the app. At the end of the visit, they collect the client’s signature and confirm everything is installed properly.
The job report is done before they even get back in the van.
Better Communication Between Teams
Back at the office, the planning team can see what’s happening in real time. If a client calls to ask about their installation, the answer is just a click away. No need to track down the installer or guess based on old paperwork.
Everyone—from planners to installers—is now working from the same system. That means no more crossed wires, no more double work, and no more delays from missing information.
And when a big project comes along—like a full window upgrade in a new apartment block—it’s easy to break it down into steps, assign tasks, and track progress day by day.
What It Really Meant for the Team
Since using Wello, the team at Tivolux feels more in control. Jobs are easier to plan. Installers waste less time. Reports get done without effort. And clients get a faster, cleaner experience—from the first appointment to the final installation.
It’s not about working faster for the sake of speed—it’s about making the process simpler, more reliable, and more professional.
The team is less stressed. Mistakes have dropped. And there’s more time to focus on doing quality work instead of dealing with admin tasks that used to take up entire afternoons.
The Result: A Smoother Way to Keep Growing
For Tivolux Pro, Wello wasn’t just a tool—it was a shift in how they manage their day-to-day work. They’re still the same business, with the same high standards. But now, they’ve got a system that keeps up with them.
They’re more responsive. More organised. And ready to take on even more projects without adding pressure to the team.
If your business involves installations, planning, and service visits—and the admin side is taking too much time—Wello could help. Just like it did for Tivolux.
👉 Book a demo or Contact us to see what’s possible.
