Kelvion is a global expert in building and maintaining heat exchangers. These are critical systems that help factories, power stations, food plants, and even hospitals control temperatures and run efficiently. Their equipment is often large, custom-built, and part of essential infrastructure. So when something needs to be cleaned, inspected, or repaired, it can’t wait.
Kelvion has service teams across Europe, including Belgium, the Netherlands, and Germany. These technicians spend their days driving to customer sites, inspecting equipment, replacing parts, and making sure everything keeps running. The work is demanding, and the expectations are high.
For years, Kelvion relied on a mix of systems to manage their fieldwork—emails, spreadsheets, paper checklists, and manual reporting. It got the job done, but not without stress.
Technicians sometimes arrived at a site with incomplete information. Office teams spent hours trying to follow up on jobs or prepare reports after the fact. It wasn’t that anyone was doing anything wrong—it was just that their tools hadn’t kept up with how much the business had grown.
They needed something that would help connect their teams, improve how work was planned, and make sure nothing slipped through the cracks.
Suddenly, every job had a clear process. The service coordinator could schedule a visit, fill in the site details, and assign a technician—all in the same system. That technician, wherever they were, would instantly get the job on their phone with all the information they needed: what site to visit, what kind of heat exchanger they’d be working on, what tools to bring, and what to do when they got there.
No more guesswork. No more hunting through emails for instructions. And no more late-night follow-up just to write reports.
Once on-site, the technician could check off tasks as they completed them, take photos of the equipment, and add any notes. If something unexpected came up, they could document it on the spot. The entire visit was recorded as it happened—nothing forgotten, nothing lost.
And when the job was finished? The report was ready. Signed, sealed, and automatically stored in Wello.
A Real Impact on Daily Work
What made the biggest difference wasn’t just better planning or faster reporting. It was peace of mind.
Kelvion’s field teams felt more in control. They didn’t have to call back to the office for missing details or worry about losing paperwork. They could focus on doing their job—fixing and maintaining high-value systems—without distractions.
At the same time, the coordination team in the office had a clear overview of what was going on. They could see when a job started, track progress, and react quickly if anything changed. They no longer had to chase updates or dig through folders to find an old report.
It also made customers happier. They received fast, clear service reports. If they needed proof of a job, or details for compliance, it was already in their inbox. Everything felt more professional and more dependable.
Helping With Long-Term Service Contracts
Kelvion doesn’t just fix things when they break—they also work with customers on long-term maintenance contracts. These often involve regular inspections, cleaning, and system checks. That means planning work months in advance and making sure every visit is logged properly.
Wello helped with that too. The system tracked each recurring task and reminded the team when something was due. It kept a clear record of past visits and flagged anything that needed follow-up. Nothing was forgotten. Nothing had to be double-checked. And when auditors or clients asked for documentation, it was already there—complete and easy to understand.
A Smoother Way to Work
For Kelvion, the switch to Wello wasn’t just about using new software. It was about finally having a system that matched the way they actually work. A system that supported them instead of slowing them down.
Their service teams could do their jobs with less hassle. Their coordinators could plan ahead and stay on top of things. And their clients could trust that every visit, every inspection, and every repair was handled with care—and properly recorded.
Wello helped Kelvion run more smoothly. It gave them the tools to keep up with growing demand, without growing the stress.
And in the end, that’s what made all the difference.
