Kawa Coffee—now known as Tanat—is one of Paris’s best-known specialty coffee roasters. They’re not just about beans; they bring complete coffee solutions to offices, hotels, restaurants, and coworking spaces. That means not only delivering freshly roasted coffee, but also installing espresso machines, providing technical support, and keeping everything running smoothly so customers can enjoy perfect coffee every day.
As their professional service expanded across France, the team at Kawa found themselves managing more and more fieldwork—installations, deliveries, maintenance, machine checks. It wasn’t just about good coffee anymore. It was about being able to deliver on time, handle service requests quickly, and keep track of everything without letting anything fall through the cracks.
That’s when they brought in Wello.
Too Many Jobs, Not Enough Time
The challenge wasn’t quality—it was coordination.
Kawa’s team received requests by email, phone, and internal messages. One day they were setting up a new machine in a coworking space in Paris. The next day, a technician had to fix a grinder in Lille or install filters at a customer site in Marseille. Each job had its own details, machine type, setup instructions, and timing.
But the process was scattered. Sometimes instructions were incomplete. Other times, paperwork was missing, or nobody knew if the job was finished. Reports were written after the fact, often by hand. Customers asked for updates, and it took time to get the full picture.
It wasn’t that the team wasn’t capable—they just didn’t have the right tool to connect all the moving parts.
How Wello Made Everything Click
Wello brought a simple but powerful change: one place for everything.
Now, when Kawa receives a request—whether it’s a new installation, a service call, or a regular maintenance visit—it’s logged directly into Wello. The technician assigned to the job sees all the information immediately on their phone: the location, the equipment model, any special notes, and contact details.
Instead of printing job sheets or passing around messages, the team just opens the Wello app. It tells them where to go, what to bring, and what to do.
During the visit, the technician checks off steps in real-time. They take pictures of the setup, make notes about pressure settings or water lines, and get a signature from the client—all in one go. If anything needs to change, they update it right there and then. No going back and forth, no delays.
The Results: Less Stress, More Clarity
This change didn’t just save time—it brought peace of mind.
Technicians no longer have to second-guess the job. They arrive prepared and finish with confidence. The office team doesn’t chase people for updates—they already have them. Reports are created automatically, shared with clients, and saved in the system. No more scattered files or lost paperwork.
Customers also feel the difference. They get clear updates, fast responses, and smooth installations. Everything just works better—from the first call to the first cup of coffee.
Supporting Their Growth, Step by Step
As Kawa grew from a small roastery into a national provider of coffee solutions, Wello grew with them. Whether it’s a new client in Paris or a machine check in Lyon, the system keeps things running with the same care and attention that Kawa puts into every roast.
They didn’t have to hire more people to manage the chaos. They just needed better structure—and Wello gave them that, without adding complexity.
A System That Works Behind the Scenes
Wello isn’t flashy. It doesn’t change how Kawa makes coffee or interacts with customers. It simply keeps the engine running. It frees up time, reduces mistakes, and helps everyone focus on what they do best.
And that’s exactly what Kawa needed—a clear, reliable way to manage all their moving parts, without slowing them down.
If your business involves installations, servicing, or technical visits, and you’re tired of juggling paperwork and chasing updates, Wello might be just what your team needs.
👉 Let’s talk. We’d love to show you how it can help.
