In Paal, België, Handystock—also known as Amerikaanse Stock Paal—is more than just a shop. It’s a go-to place for both everyday DIYers and professional contractors. You walk in and find everything from power tools and lighting to pipes, paint, and garden equipment. It’s local, it’s fast, and it always feels like someone’s ready to help.
Behind the scenes, though, things got busy. Really busy.
Between walk-in customers, webshop orders, deliveries, and technical jobs on location, the team had a lot to juggle. Most of it was still being managed by hand—emails, notes, phone calls, and schedules scribbled on whiteboards or passed around in folders.
It worked, but not without stress. Mistakes happened. Jobs got mixed up. Deliveries were late, or missing a piece. And the office was always double-checking something.
That’s when they brought in Wello.
A Simple System That Made a Big Difference
Wello didn’t replace the way Handystock works. It just made everything click into place.
Now, when someone places an order online, books a delivery, or needs a service at their home or jobsite, the task goes into Wello. The address, the items, the instructions—everything is in one place. The moment it’s planned, the assigned driver or technician sees it on their mobile.
No more “Did you get that email?” or “What’s the client’s name again?”
They start their day with a clear view of their jobs. When they arrive on-site, they follow the steps, take a photo if needed, and even grab a digital signature if it’s a delivery or finished installation.
By the time they leave, the report is done. It’s sent to the customer and saved for the team. No printing. No paperwork. No calling back.
More Time to Focus, Less Time Fixing Mistakes
The change was felt quickly. There were fewer questions and follow-ups. Orders were clearer. If something changed—a missing item, a rescheduled drop-off—it could be updated live, and everyone saw it immediately.
Instead of checking in every hour, drivers just checked their Wello app. Instead of chasing reports at the end of the day, the office already had them. And instead of needing to explain things to customers twice, Handystock could show what was done, when, and how.
It felt easier. More organised. Less tiring.
It Helped the Whole Team Breathe
Wello Solutions didn’t just make things faster. It made them calmer. Staff didn’t need to remember everything in their head. Customers got answers quicker. Even small things—like having all job info in the right place—meant less stress, fewer delays, and a smoother workday.
And for a small, busy team that wears many hats, that made a real difference.
The Bottom Line
Handystock is still the same helpful, hands-on business that locals trust. But behind the counter—and in the vans—they now have Wello keeping everything in sync.
It’s the quiet system that makes sure nothing slips, no one is forgotten, and the right things get to the right place, on time.
If your business handles deliveries, service jobs, or any kind of site work, and you want your days to run a bit smoother without changing how you work—Wello might be just what you need.
👉 Let’s talk and see what’s possible.
