Eurodist is a Belgian company that’s been around since 1994, helping businesses, schools, and public services stay safe and prepared. They sell and maintain first-aid kits, defibrillators (AEDs), hygiene products, and everything that comes with them. But they don’t stop at delivery. They install, check, refill, replace, and make sure every kit and defibrillator stays up to standard.
It’s the kind of work that really matters—because when someone opens a first-aid box or reaches for a defibrillator, it has to be in perfect condition. No excuses.
Over time, Eurodist’s service grew quickly. More customers. More visits. More products. More responsibilities. But behind the scenes, their daily planning and paperwork couldn’t keep up.
That’s when they found Wello—and it changed the way their team works.
The Daily Struggle Before Wello
Eurodist had a solid team and good systems in place, but everything was spread out. Orders came in by phone, email, or through the website. Service requests were noted manually. Deliveries were written into calendars or Excel sheets. Technicians filled out reports on paper and returned them to the office later.
Sometimes small things were missed. A customer’s defibrillator check didn’t get booked. A kit refill was delayed. A service report was hard to read or sent late. Nothing disastrous—but enough to create extra work and stress.
The more they grew, the harder it became to keep everything flowing without errors.
Wello Brought Everything Together
Wello gave Eurodist one clear place to handle it all—orders, planning, deliveries, service visits, and reports.
Now, every job starts in the Wello system. When a customer orders a defibrillator, a technician install, or a kit refill, it’s logged in Wello with all the details. The office can see it. The warehouse can see it. And the technician knows exactly what to do and where to go.
When the technician arrives, everything they need is already in their app—address, product info, what needs checking, and any special notes. After the work is done, they enter the results, take photos if needed, and send the report straight from the site. The customer receives it immediately.
No more paperwork coming in days later. No more back-and-forth between departments. And no more missed steps.
What Changed for the Eurodist Team
The planning team now spends much less time trying to figure out who’s doing what and when. They don’t need to chase people for updates or search through inboxes for past jobs. They open Wello and it’s all there.
Technicians are more independent, too. They no longer have to call the office to confirm addresses or get instructions. They can focus on the job and move to the next stop confidently.
And customers noticed the difference. They now receive professional, same-day reports. If they call with a question—about when their last AED check was done or what was replaced in a kit—the answer comes in seconds.
The whole operation just feels smoother, faster, and more under control.
A Real-World Example
Let’s say a school has three defibrillators that need inspection every six months. Before Wello, this meant setting reminders, sending manual follow-ups, checking handwritten notes, and preparing reports after the fact.
Now, Wello does the tracking. It reminds the team when it’s time for the next visit. The technician goes to the school, checks all three units, records the data, and sends the digital report instantly. If one needs a battery replacement, the app logs it and updates stock in the background.
That used to take multiple steps and several hours. With Wello Solutions, it’s done in one visit, with everything handled in real time.
The Bigger Impact
Eurodist didn’t just “go digital.” They made their entire service more reliable. Wello helped them:
- Stop wasting time on back-and-forth communication
- Deliver reports and updates faster
- Stay ahead of scheduled checks and refills
- Keep customers better informed and reassured
- Grow their business without adding chaos
Most importantly, they could keep doing what they do best—helping people stay safe—without drowning in admin work.
Final Thoughts
Not every company works in life-saving services, but Eurodist does. When they show up at a customer’s site, people expect them to be prepared, professional, and precise. Wello helps make that possible.
It’s not flashy. It’s not complicated. It just works—quietly in the background—so the team can focus on the real job.
If your business depends on site visits, equipment servicing, and repeat jobs, Wello might be the simple tool that helps you grow without the growing pains.
👉 Book a demo or Get in touch to see how Wello could work for your team too.
