Aliud is a Belgian company that helps people keep their buildings safe, efficient, and well-maintained. Their team checks and maintains everything from heating and ventilation systems to solar panels and charging stations. Whether it’s cleaning a gas appliance, checking an electrical setup, or preparing an energy certificate, Aliud handles it with care and technical knowledge.
But doing all that work for so many different customers means a lot of planning, paperwork, and follow-up. That part used to take up too much time and made it hard to keep everything running smoothly.
Aliud needed a better way to manage all their visits, records, and communication—and that’s where Wello stepped in.
A Growing List of Services, All in One System
Aliud (https://aliud.be/) doesn’t just offer one type of service. Their technicians work on all kinds of systems, including:
- Ventilation system inspections and cleaning
- Gas heating maintenance
- Air conditioning and heating checks
- Electrical safety inspections
- Solar panel system checks
- Heat pump system service
- Installation and cleaning of particulate filters
- Electricity storage systems
- Replacing rainwater filters
- Charging station inspections
- EPC inspections and certificates
Each visit requires specific steps, tools, and paperwork. Before Wello, Aliud handled most of this by hand—with forms, emails, and shared files. That made things harder to track and left more room for mistakes or delays.
Less Time on Planning, More Time on the Job
One of the biggest changes Aliud saw with Wello was in how they planned their work. Before, organizing technician visits took hours every week. Now, the schedule is created and updated automatically based on the service, location, and technician availability.
This change alone saved Aliud over 25 hours a week, just on planning. It also meant fewer last-minute calls and fewer visits being missed or rescheduled.
Reports and Certificates Without the Paper Trail
For jobs like gas inspections or EPC certificates, proper documentation is required. With Wello, technicians now use their phones or tablets to fill in forms on the spot. They can take photos, add notes, and get digital signatures—all during the visit.
Once done, Wello creates the report or certificate and sends it directly to the customer. Everything is saved under the right site and equipment, and Aliud can easily find records when needed.
This switch cut down 70% of admin time for each job and saved Aliud more money year in printing, scanning, and manual paperwork.
Keeping Track of Recurring Visits
Aliud offers subscription plans so customers get regular check-ups without having to remember to book them. But managing those used to mean keeping dozens of spreadsheets and sending reminders by hand.
Wello now handles all of that. The system keeps track of which visit is due when, creates the job, and assigns it to the right technician. Customers are reminded automatically. No one gets missed.
As a result, Aliud’s subscription renewals went up by 35% and fewer customers slipped through the cracks.
Clear Instructions for Every Technician
Aliud’s technicians have to work on many different systems across many locations. With Wello, they always know what to expect.
Each technician sees their full day of work in the app, with directions, equipment details, and job checklists. Whether they’re checking a solar panel or replacing a rainwater filter, they get the right steps on-site, with no guesswork.
This helped each technician finish about two more jobs per week—without rushing or cutting corners.
A Better Experience for the People They Serve
Aliud’s customers also noticed the difference. They now get appointment reminders, digital reports, and fast answers to questions. Everything is online, organized, and easy to access. No more waiting for someone to send a certificate or explain the results.
Since switching to Wello, Aliud’s customer satisfaction has gone up by 40%, and feedback has been more positive across the board.
A Clearer, Easier Way to Work
Aliud takes care of many technical systems, and they do it well. But before Wello, a lot of their energy went into chasing down paperwork, fixing last-minute schedule issues, and making sure nothing was forgotten.
Wello changed that. With one simple tool, Aliud now runs their day-to-day jobs with less stress, more accuracy, and more time to focus on the work that matters most.
If you run a service company like Aliud and want to spend less time on planning and more time helping your customers, Wello can help.
Let’s talk and see what’s possible.
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