Frequently Asked Questions

What is Wello Solutions?

Wello Solutions offers a flexible, industry-adaptable field service management software that boosts efficiency. Manage your business effortlessly from desktop or mobile with the Wello Solutions Mobile App, scheduling jobs, tracking leads, and monitoring technicians in real-time. Simplify billing and invoicing to transcend traditional methods. Choose Wello Solutions for rapid growth, brand enhancement, and superior customer service.

Can I use Wello Solutions in my preferred language?

Absolutely! Wello Solutions is committed to providing a versatile and inclusive platform, making it accessible in multiple languages. We understand the importance of navigating and managing your operations in the language you're most comfortable with. Currently, Wello Solutions supports 9 languages: English (EN), French (FR), German (DE), Dutch (NL), Polish (PL), Spanish (ES), Ukrainian (UA), Italian (IT), and Turkish (TR). This diversity ensures that you can enjoy the full range of features and facilities within Wello Solutions in your local language, enhancing your user experience and operational efficiency.

What does the onboarding process involve at Wello Solutions?

At Wello Solutions, we've meticulously crafted the onboarding experience for our Field Service Trial to ensure you're quickly up to speed with the platform's most valuable features. Our goal is to introduce you to the key workflows, service processes, views, and communication tools that will be integral to your daily operations. For those seeking a tailored onboarding experience, we offer specialized Success and support packages. These can be added to any subscription plan, providing you with a more personalized setup and guidance to meet your unique business needs. This approach ensures that you can leverage the full potential of Wello Solutions right from the start.

What are the costs associated with Wello Solutions?

Wello Solutions provides a variety of pricing plans tailored to fit different business needs, ensuring there's an option for every user. Detailed information about our pricing tiers can be accessed on our pricing page. Regardless of the plan selected, all users benefit from features like smart scheduling and dispatching, along with access to our fully integrated mobile app. Companies specializing in Field Service Management have reported an impressive 35% growth within just 60 days of adopting our platform.

How quickly can I get started with Wello Solutions?

Setting up Wello Solutions is straightforward and hassle-free, requiring no downloads or installations. Our onboarding specialists are ready to assist you from the get-go, ensuring a smooth start. For continuous support, our team is available via phone, chat, or email. Plus, our resource centre is filled with articles, tips, and tricks to help you maximize the platform's benefits right away.

Is it possible to integrate Wello Solutions with other platforms?

Absolutely! Wello Solutions is designed to seamlessly connect with various systems, including ERPs, IoT sensors, BI platforms, and more. This integration capability enables data sharing, record synchronization, and workflow automation across platforms. We provide a well-documented API and support 3000+ no-code integrations through Zapier, making it easier to extend and enhance your operational ecosystem.

Do I need specific technical skills to operate Wello Solutions?

Not at all. Wello Solutions is crafted for easy setup and use by operations managers without requiring special technical skills. Our features are developed with simplicity and user-friendliness at the forefront. To ensure you get the most out of the platform, we suggest a brief training of a few hours for new customers' account administrators, aimed at enhancing overall efficiency and ease of use.

How can I make payments?

We accept a wide range of payment methods, including bank transfers and all major credit and debit cards. Annual plans are billed at the time of purchase for your convenience.

Is a contract required to use Wello Solutions?

No long-term contract is needed. We offer various plans tailored to different business needs, billed annually for simplicity so you can focus on your business.

What's the fastest way to reach you in case I need help?

Your business is really important to us. You can contact us through the Contact page, or via live chat and we'll respond during our working hours.

How secure is Wello Solutions?

Your data's security and privacy are our highest priority. We safeguard all customer information with SSL Encryption, adhering to the robust standards set by any leading companies in the internet world. Our platform is hosted on the secure Microsoft Azure cloud, with regular security assessments conducted in collaboration with expert third-party security firms to ensure the strongest protections are always in place.

Can I cancel my subscription at any time?

Yes, you can cancel anytime via your account page. Access to premium features continues until the end of your current billing cycle.

What is your VAT number?

Our VAT number is BE 0459.288.169.

Do you provide a trial for paid plans?

A free trial is available for 14 days and the freemium plans are on request for customers with a minimum of 5 users. Please contact our sales team to get started.

Still have questions or didn't find what you were looking for?

Don't hesitate to explore our knowledge base or contact us directly for assistance. We're here to help!