For over 70 years, SleutelDirect has been the go-to locksmith in The Hague. From cutting a single key to managing lock systems for entire apartment buildings, they do it all—with precision and speed. They’re not just a shop where you copy your front door key. They also work with real estate managers, schools, companies, and residents to install, maintain, and upgrade security systems that people count on every day.
But like many growing service businesses, SleutelDirect started to hit some bumps as their workload increased. It wasn’t the technical side of the job—they know locks better than anyone. The challenge was managing it all behind the scenes: who needed what, when and where a technician was supposed to be, and keeping track of work that was done days earlier.
They needed something to help them stay on top of things. That’s when they found Wello.
Before Wello: Juggling Too Much at Once
SleutelDirect’s day rarely looks the same twice. One moment, someone walks into the shop needing a new key for their car. The next, there’s a call from a building association asking to change locks on 20 doors. Then a real estate manager needs a technician on-site for an emergency lock repair.
Every job had its own details, timing, and urgency. But as the number of requests grew, so did the pressure to stay organised.
Technicians often had to call the office to check what they were supposed to do. Information came in by email, phone, and even WhatsApp. Some jobs had handwritten notes. Others had photos saved on different phones or computers. This patchwork system made it hard to work fast and keep mistakes low.
Also, remembering which buildings had which locks, or when to follow up with key deliveries, started to feel like guesswork. The team was spending too much time figuring out what to do next—and not enough actually doing the work.
How Wello Made Life Simpler
Once SleutelDirect started using Wello, things changed fast. Suddenly, all their jobs were in one place.
Now, when a new request comes in, the office puts everything straight into Wello—what needs to be done, where, and for which customer. Every technician sees their schedule and all the details right from their phone. No more calling back to check on the basics. No more digging through old messages to find out which key belongs to which lock.
On-site, they can snap a few photos of the work, tick off tasks as they go, and ask for the customer’s signature—right there in the app. It takes minutes, and everything is saved instantly.
When the job is done, the report is already ready. No extra steps. The customer gets their invoice or service report fast, and SleutelDirect has a clear record without spending hours writing it all up.
It’s Not Just About Speed—It’s About Control
One of the biggest changes the team noticed wasn’t just how much faster things moved, but how much smoother the days felt. There’s less confusion. Less stress. Everyone knows what’s happening and where they need to be.
And with many of their customers on regular maintenance contracts or key system updates, Wello made it easy to manage recurring work too. Instead of trying to remember when to visit which building, Wello does the reminding. It creates the jobs, assigns the technician, and keeps things ticking along in the background.
Now, even during busy weeks, nothing falls through the cracks.
Now, even during busy weeks, nothing falls through the cracks.
Thanks to Wello, customers get clear updates, fast responses, and digital reports they can trust. They don’t have to wait for a follow-up email or call. It’s all there, ready when the job is done.
For the SleutelDirect team, it means fewer late nights sorting out paperwork. Less time spent explaining jobs. And more energy for what they do best: helping people feel safe and secure.
The Bottom Line
SleutelDirect still does what they’ve always done—help people with keys, locks, and security systems. What changed is how they manage the work behind it.
Wello gave them a smarter way to run their service—without changing how they work with their hands.
They’re more organised, more responsive, and more in control. And that makes a difference—both for their customers and their team.
👉 Want to see if Wello could work for your service business too? Let’s talk.
