Zamco has been around for more than 50 years in Malta. They’re not just a supplier—they help hotels, restaurants, factories, laundries, and other big operations run smoothly. Their teams install kitchen and laundry equipment, maintain packaging machines, build custom stainless-steel units, and offer round-the-clock service when something breaks.
But behind the scenes, things weren’t always that smooth.
Their office teams were juggling phone calls, emails, Excel files, and paper forms. Technicians often had to call in for job details, or they’d arrive at a site without full information. Sometimes, important updates didn’t get logged, and other times, work reports sat for days before being typed up.
Zamco was doing a lot—but their systems were holding them back.
A Lot of Jobs, But No Clear View
Every day, Zamco’s technicians were on the move. Some were installing new industrial ovens in a hotel. Others were fixing packaging lines at a factory. Another might be refilling chemicals for a laundry client.
Each job was different, but the same problems kept showing up: missed instructions, paperwork delays, unclear scheduling, and time wasted checking on job status.
The service side was growing—but the way it was being managed hadn’t kept up.
Zamco wanted to fix that without changing who they were or overcomplicating things.
That’s when they decided to bring in Wello.
One System That Brought It All Together
With Wello, Zamco didn’t have to change how they worked. They just brought everything into one place where the right people could see what they needed, when they needed it.
Now, when a new service request comes in, the office team creates a job in Wello. The technician gets it on their phone with everything they need: where to go, what to do, which parts to bring, and any notes from the client. No more guessing. No more chasing info.
During the visit, the technician checks off each task, adds photos, and even collects a signature if needed. By the time they leave, the report is already done and saved. There’s nothing to write up later. The customer gets it immediately, and the office sees that the job is complete.
Saving Time Without Cutting Corners
Before Wello, the office team spent hours each week checking who was free, calling technicians for updates, and typing out reports. Now, those hours are saved.
If a customer calls asking when a job was done, or what parts were used, the answer is just a few clicks away. Everyone’s working with the same clear view. No need to retype reports or piece things together.
It’s not just faster—it’s cleaner, simpler, and more reliable.
Making Big Jobs Easier to Handle
Zamco doesn’t just do small repairs. Some of their projects take weeks—like fitting out a hotel kitchen with custom stainless-steel counters, fridges, and cooking lines. Or building a laundry system from scratch for a hospital.
With Wello, even big jobs are easy to follow. Each visit is logged. Each delivery or task is tracked. The office can see what’s done and what’s still pending. If something changes mid-project, the technician sees it immediately.
That level of clarity helps them finish on time and deliver the kind of service their customers remember.
A Team That Feels Less Stressed and More in Control
Since using Wello, Zamco’s service team has stopped wasting energy on things that used to slow them down. Technicians feel better prepared. Office staff don’t have to micromanage. Reports and invoices go out faster.
They’re doing the same work they’ve always done—only now, it flows better. There’s less guesswork, less delay, and fewer things falling through the cracks.
Zamco still runs a busy, hands-on business. But now, they’re running it with more calm and confidence.
If your company handles installations, repairs, or regular service visits, and the admin side is getting in the way of your actual work—Wello might be what you need. Just like it was for Zamco.
👉 Book a demo or Let’s talk and see how we can help you work smarter.
