Ralco Technic builds and maintains industrial cooling systems. Their team works with food factories, supermarkets, and logistics centers to install large cold rooms, heat recovery systems, and eco-friendly CO₂ refrigeration setups. They’re based in Ukraine, but their work spans across borders—including Poland and Germany.
Their mission is clear: deliver strong, energy-efficient cooling systems that clients can rely on for years. But getting there isn’t always simple. Every system is different. Every site has its own conditions. And most projects don’t end after installation—they need long-term service, checks, and adjustments.
Managing all that across two countries was starting to get heavy. Between engineers, technicians, suppliers, and customers, there were too many separate pieces—and not enough visibility. That’s when Ralco turned to Wello.
The Challenge of Growing While Staying in Control
Ralco was growing fast. More projects, more service contracts, and more technicians on the road. But with that growth came more complexity.
Work orders came in by email. Site updates lived in WhatsApp or were scribbled down on paper. Service calls were sometimes missed because reminders got buried. It worked—for a while—but it wasn’t sustainable.
A technician might drive hours to a site, only to realize a part was missing or the job instructions weren’t up to date. Sometimes, the office had to chase down paperwork for a job that had already been completed. And in a business where timing matters—like keeping food at the right temperature—small delays could create big problems.
Ralco needed a better way to keep everyone in sync: the people on the ground and the people behind the scenes.
What Changed with Wello
Wello gave Ralco one shared system for everything: installation jobs, service visits, equipment details, technician notes, and customer communication. Everything started to click into place.
Now, when a new job is created—whether in Ukraine or Poland—it gets entered into Wello. The technician assigned sees it right away in the mobile app, along with all the details: what needs to be done, where, and what equipment is on-site. They can check off tasks, upload photos, and write notes as they go. It’s fast, clear, and always accessible.
Back at the office, the team can follow the job in real time. No more guessing if the technician has arrived or trying to find handwritten reports from two weeks ago. Everything is saved under the right client and location—ready when needed.
For Ralco, this meant:
- No more lost time chasing updates
- Fewer site visits needing rescheduling
- Easier handoffs between teams in different countries
- Clear job history for every piece of equipment they’ve installed or serviced
Whether it’s a new refrigeration unit in Warsaw or a maintenance check in Lviv, the process is the same. Everyone knows what’s going on, and nothing slips through the cracks.
Real Impact on Daily Work
Before Wello, planning a technician’s week took hours. Now it’s done in minutes. Dispatching is automatic, based on location and skill. This helped reduce driving time and increase the number of jobs completed per day.
Technicians no longer carry binders or call in for job info. They simply open Wello, see what needs to be done, and get to work. That means less frustration, fewer mistakes, and faster service for clients.
For bigger projects—like supermarket installations or factory cold rooms—Wello helps keep phases on track. From delivery and assembly to testing and final approval, every step is recorded. If a part is delayed or a customer changes the plan, it’s updated instantly.
And when a client calls asking for a service report or installation proof, Ralco doesn’t need to search. It’s already there—photos, notes, signatures, and all.
Why It Worked for a Cross-Border Team
Ralco operates across languages, cities, and time zones. What works in one country might not in another—unless there’s a system everyone understands. That’s what made Wello the right fit. It didn’t just help one office. It helped the entire company speak the same operational language.
Now, whether the team is in Poland or Ukraine, they’re working the same way. Same platform. Same flow. Same confidence.
In Their Own Words
“If someone calls and asks when their last service visit was, I don’t need to think—I just check. If a technician needs to know what happened on the last job, it’s already there. Wello made our whole process smoother. We didn’t have to change the way we work. We just work better now.”
A Cold Business That Runs Warm
Ralco builds systems that keep things cold. But with Wello, they brought warmth to how their teams work—more communication, more clarity, more time spent solving real problems instead of chasing information.
For any business doing technical work in the field—especially across borders—Wello can be the difference between getting by and getting ahead.
👉 Want to see how it works? Book a demo today.
