At QC Supply, the team is known for two things: their wide range of quality agricultural and industrial products, and their commitment to helping customers keep things running long after the sale. Whether it’s a pig barn heater in Iowa or a poultry fan controller in Arkansas, they don’t just ship parts—they send people. Skilled technicians from different branches travel on-site, inspect systems, replace broken units, and make sure everything is safe and working.
That kind of service is valuable—but it’s also complicated. And as QC Supply grew, so did the challenge of managing it all.
They had different locations, many types of equipment, urgent jobs mixed with routine maintenance, and a mix of tools to track it all. Phone calls, handwritten job notes, parts orders by email, Excel sheets for scheduling, and after-the-fact paperwork were all part of the routine. It worked—but it was messy. Things fell through the cracks. Technicians were sometimes sent out with incomplete instructions. Updates were delayed. The office team was always following up, checking, rechecking. Customers had to wait longer than they should.
That’s when QC Supply turned to Wello.
Bringing the Whole Operation Together
Wello didn’t change the way QC Supply worked. It helped them do what they were already doing—just better. Everything started to flow more naturally.
When a customer called for a repair or technical visit, the request was entered into Wello immediately. It wasn’t buried in someone’s inbox or left scribbled on a post-it. The job appeared in the system, complete with location, equipment type, history, and urgency.
The right technician got the job through the Wello mobile app. No more waiting for printed work orders or last-minute texts. Whether they were driving across town or two states over, they already had the job in their pocket—with all the notes, tools needed, and steps to follow.
Once on site, the technician used Wello to track the work as it happened. They took photos, added notes, checked off each task. If the job changed—maybe a different part was needed or a new issue was found—it was all logged in real time. No one had to wait for the technician to return to the office to understand what happened.
And when the job was done, Wello created a clean, clear report. It included everything—what was fixed, what was replaced, who signed off. It was shared instantly with the customer and saved automatically in the system.
Less Stress, More Control
This changed everything for the teams at QC Supply. The service manager didn’t have to chase technicians for updates. Office staff could pull up any job, anytime, and know exactly what was happening. Technicians felt more confident because they had everything they needed—before they even started driving. They weren’t guessing. They weren’t wasting time.
More jobs were completed on time. Fewer visits had to be rescheduled. And customers noticed. They started getting faster responses, clearer communication, and quicker resolutions. That meant more trust, more repeat business, and fewer complaints.
And because everything was recorded in Wello—photos, signatures, notes—it was easier to follow up, plan future service, or prove what was done.
Why Wello Was the Right Fit
For a company like QC Supply, where field service is an important extension of product sales, Wello offered exactly what they needed. It was simple enough to use from a truck, but powerful enough to support dozens of technicians, branches, and service types. It didn’t slow things down with complicated menus or endless data entry. Instead, it quietly organized the chaos—making the day smoother for everyone.
From replacing a failed fan controller in Nebraska to setting up a new brooder heater system in Missouri, Wello became the invisible link between people, products, and service. It helped QC Supply deliver the kind of reliability their customers expect—without the paperwork, without the stress.
If your team is running a growing service operation and struggling to keep the moving parts connected, Wello can help—just like it helped QC Supply.
👉 Book a demo or Get in touch to explore what’s possible.
