Omer Deloof is a family-owned company from Aalter, Belgium. Since 1985, they’ve been designing and installing heating, ventilation, air conditioning, and plumbing systems for a wide range of buildings. Their team works in hospitals, cleanrooms, public offices, and large industrial spaces—places where comfort, cleanliness, and air quality really matter.
The work they do is complex. Each project is different. Some require precise airflows in sterile environments. Others demand energy-efficient heating in public buildings. But one thing all of their jobs have in common? They need careful coordination, clear communication, and follow-up.
As the company grew, it became harder to keep everything running smoothly behind the scenes. Technicians needed updates on the go. Planners had to juggle schedules. Customers wanted clear reports after every visit. And all of that started to stretch their old way of working.
The Problem: More Work, Less Clarity
Before using Wello, Omer Deloof handled everything the way many companies do—through emails, spreadsheets, and paper checklists. The planning team would send out job info. Technicians would carry job folders or try to remember last-minute updates. Sometimes details got missed. Sometimes a visit would be delayed because of unclear instructions or forgotten parts.
After the job, the team would return with notes that had to be typed up, photos that had to be emailed separately, and documents that had to be scanned and filed. It took time. It caused delays. And it made it hard to give customers quick answers when they asked for service reports.
For a company that prides itself on doing high-quality work and building trust with clients, that just wasn’t good enough anymore.
The Switch to Wello: One Place for Everything
When Omer Deloof started using Wello, everything changed.
Planning a job became easier. The team could create and assign visits in Wello, with all the necessary information attached. Technicians saw their schedule, directions, instructions, and checklists right in the mobile app. They didn’t have to call in for details or dig through paperwork.
When on-site, they could follow each step, log what they did, take photos, and note anything special—all from their phone. If a problem came up, they could record it right away and keep moving.
Once the job was finished, there was no extra admin. The report was already done, with photos and notes automatically linked to the client and location. The planner could see the job status instantly. The customer received a clean, complete report without having to wait.
The Real Benefits: Time Saved and Fewer Mistakes
One of the first things the team noticed was how much smoother everything felt. Technicians were no longer chasing instructions. Office staff weren’t chasing updates. Jobs moved faster, with less confusion and more follow-through.
The team also saw a big drop in miscommunication. Everyone—technicians, planners, and clients—worked from the same set of details. That meant fewer call-backs, fewer missed steps, and much better tracking of work across multiple buildings and projects.
For long-term contracts and repeat maintenance, Wello helped even more. The system remembered what was done before and what needed to be done next. The team could stay ahead of schedules and make sure no service visits were forgotten.
A Better Experience for Everyone
Clients also felt the difference. They no longer had to ask for missing reports or wait days for job details. Everything arrived clearly, on time, and easy to understand. That helped build even more trust between Omer Deloof and their customers—especially in sectors like healthcare and industry, where documentation really matters.
Most importantly, Wello didn’t change the way Omer Deloof works—it supported it. The team still brings the same care and professionalism to every project. They still solve problems and deliver custom solutions. But now they do it with less stress, better tools, and more time to focus on the job.
In Their Own Flow, with Wello by Their Side
For Omer Deloof, Wello didn’t just save time or tidy up paperwork. It gave them breathing room. It let them focus on what they do best—building clean, safe, and efficient environments—without the daily chaos of miscommunication or admin overload.
Now, every technician shows up ready. Every planner knows what’s going on. And every client gets the service they expect, with the confidence they deserve.
If your business handles field work, installations, or technical support—and you’re tired of juggling paper, phone calls, and guesswork—Wello might be exactly what you need.
Let’s talk. We’d love to help.
