At Goddeeris, everything starts with precision. Based in Roeselare, they’ve been building and maintaining complex technical systems for industrial clients since 1968. Their team works on heating, cooling, ventilation, piping, and sprinkler systems—mostly for demanding sectors like food, pharmaceuticals, and manufacturing.
These aren’t small jobs. Every system is custom-designed. Every detail matters. A mistake in timing or planning can delay a production line or affect safety. So when Goddeeris started growing, the question wasn’t about hiring more people—it was about keeping their high standards as the work got busier.
That’s when they found Wello.
Juggling Schedules and Site Work Was Slowing Them Down
Before Wello, the team managed service planning with spreadsheets, emails, and memory. Some jobs were written down, others were shared over the phone. If something changed—like a part wasn’t available, or the schedule moved—it didn’t always reach the person on the ground fast enough.
For a technician heading to a factory or cold-storage plant, this could mean showing up without the right info, or needing to call back and wait. Everyone was doing their best—but the gaps in communication made a fast-moving day feel heavier than it needed to be.
And the office? They spent hours every week checking on job status, chasing updates, and helping technicians fill in missing info after work was done.
What Changed with Wello
With Wello Solutions, all that guesswork disappeared.
Now, when a job comes in—whether it’s installing a ventilation system or doing yearly maintenance on a sprinkler pump—it’s created in Wello with all the info attached. The technician sees it right away on their phone: the address, the contact person, the parts needed, and any special notes.
They don’t have to ask what’s needed. They don’t have to call in for updates. It’s all there, before they even start the van.
On site, they follow clear steps in the app. They can take photos of their work, write comments, and get a digital signature from the client. Once they finish, everything is saved and sent in one go. No paperwork, no follow-up calls. The office gets the full report before the technician even drives away.
A Day That Feels More in Control
The impact showed up quickly.
Technicians said they felt more prepared—and less stressed. They no longer needed to keep every detail in their heads. Office staff found they had fewer interruptions, and more time to focus on other things. Clients got faster answers when they called, because the team could see job progress right away.
And with fewer delays and repeat visits, jobs were completed faster without cutting corners. That meant better use of the team’s time, and better service for the customer.
Why Wello Works for Goddeeris
Goddeeris works on tough projects, in industries that can’t afford downtime. Their clients expect quality, speed, and clarity—and their own team expects structure that doesn’t slow them down.
Wello gave them that structure. It didn’t change how they work—it just helped their work run smoother.
Now, whether it’s an emergency repair or a long-planned installation, everyone knows what to do, when to do it, and what’s already done.
If your team does field service work, especially in industrial or technical projects, Wello can give you the same kind of clarity and calm it gave Goddeeris.
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