Fox Technique is a small but busy company based in Belgium. They support farmers by selling, installing, and maintaining milking robots, pumps, pipes, and various agricultural systems. They’re also the go-to team for pest control equipment and hygiene solutions that need to be delivered or installed fast.
What sets them apart is how hands-on they are. They don’t just sell products—they stay involved long after. They’re available day and night for technical support, and they know their customers by name. But with every new order and every emergency call, things started piling up behind the scenes.
That’s when the team knew they needed help—not more people, but a better way to manage everything.
Days Filled with Work—but Also With Chasing Details
Running a business like Fox Technique is rarely slow. Each day starts early, with technicians loading their vans and heading out to farms and workshops. Some days are about scheduled installations, others are full of unexpected repair calls. One farm needs a milking robot serviced, another needs parts replaced, and someone else needs urgent pest control support before the weekend.
Before Wello, the team kept track of everything using a mix of paper notes, text messages, and printed schedules. Job info was shared over the phone or written on clipboards. Sometimes, technicians would arrive at a job without all the details. They’d call the office for updates or directions. Reports were done later, often late in the evening, when they were already tired from the road.
The work got done—but it came at a cost: delays, rework, stress, and the feeling that they were always a few steps behind.
Wello Brought Structure to the Chaos
Fox Technique chose Wello because it wasn’t complicated. It didn’t try to replace their way of working. It just made it easier for everyone to stay on the same page.
Now, each job—whether it’s an emergency fix or a planned visit—is created in Wello with all the needed info. The technician sees it straight on their phone. They know what parts to bring, what the issue is, and who to talk to on-site. The app shows the customer’s location, job history, and any special notes.
No more printing papers in a rush or making calls on the road. Everyone starts the day already informed.
Reports Done Before Leaving the Farm
One of the biggest changes came after the job was done.
Before Wello, technicians would jot down what they did, take a few photos on their phones, and later try to remember everything for the report. It took time—and if anything was missed, someone had to call the customer again.
With Wello, the technician fills in everything on-site. They take photos, check off completed tasks, and collect a digital signature if needed. The report is done before they leave. It’s instantly shared with the office, and if required, with the customer too.
That one change saved them hours every week—and gave them peace of mind that nothing was forgotten or delayed.
Real-Time Oversight, Without Micromanaging
For the office staff, Wello made it possible to follow what’s happening across all jobs, without interrupting anyone. If a customer calls to ask, “Did someone come out today?” or “What was replaced?”, the answer is already there in the system—no need to chase someone for updates.
It also made scheduling easier. They could assign jobs based on location, urgency, and availability, making the most of each technician’s day.
Less Stress, More Focus on the Work That Matters
Since moving to Wello, the Fox Technique team says they feel more in control. The chaos didn’t go away—they still have unexpected calls, machines that break, and urgent deliveries. But they handle it all with less pressure.
They’re no longer wasting time on double data entry or trying to remember details hours later. Customers get answers faster. Technicians finish jobs with clarity. The whole team works better because they’re supported by a tool that makes sense for them.
Final Thought
Fox Technique didn’t need a big, complex system. They needed something practical—something that understood their pace and their people.
Wello gave them that. It brought structure without slowing them down. It helped them focus more on what they do best: being there for farmers when it matters most.
If your service company is growing and the admin side is starting to feel like a second job, Wello Solutions could be the quiet helper you need—just like it was for Fox Technique.
