Euro Windows, based in Essex and North London, has been designing, manufacturing, and installing custom windows and doors for more than a decade. They work with aluminium, UPVC, and steel systems, supplying everything from bi-fold doors and roof lanterns to large-scale curtain walling for commercial buildings.
Their projects are always custom. No two jobs are the same. One day it’s a glass partition in a London office; the next, it’s a full set of windows for a new apartment block. Every job requires exact measurements, product tracking, communication between teams, and reliable installation.
As the business grew, so did the workload. And managing all those moving parts—without letting anything slip—was starting to wear the team down.
The Challenge: More Jobs, More Pressure
For years, Euro Windows relied on what many growing companies do—email threads, printed schedules, paper reports, and a lot of phone calls.
Jobs were being completed, but not always with the speed and clarity the team wanted. Some days, installers showed up to site without the latest measurements. Other times, customers were waiting on reports that hadn’t yet been typed up and sent. When you’re managing deliveries, installs, and post-job documentation all at once, it’s easy for small delays to pile up.
The team knew they needed a better system. Not one that added complexity, but one that made their day-to-day work easier, clearer, and more connected.
The Solution: Wello
Wello gave Euro Windows a way to bring everything together. From job planning to on-site reporting, everything now flows through one simple, shared platform.
Each job is entered into Wello with all the important details: the address, what needs to be installed, product notes, delivery dates, and customer requests. Everyone involved in the job—installers, planners, office staff—can access the same up-to-date information.
Now, when installers head out to a site, they already have everything they need in their phone: exact measurements, any changes to the plan, and even photos from the last visit. There’s no guessing, no calls back to the office, and no paper to lose.
On-Site Work That’s Smarter, Not Harder
The biggest change for the team came during installations. In the past, installers would take handwritten notes or photos, then bring them back to the office at the end of the day. Sometimes the paperwork sat for days before a report could be sent out.
With Wello, everything is handled on the spot. The installer takes a few photos, writes a short note, ticks off the job steps, and has the customer sign for the work. The report is created automatically and shared with the client the same day.
That alone saved hours each week—and gave clients a faster, more professional experience.
A Better Flow From Start to Finish
Wello also helped the office team keep track of project progress. They no longer have to chase updates or guess whether something has been delivered or installed. They can open Wello and see it immediately.
If a customer calls asking, “Has the glass been fitted yet?” or “When can we expect the frames to arrive?”, the team can give a clear answer in seconds.
The system also keeps a full history for every job. So if something needs to be checked later—measurements, site photos, installation dates—it’s all there and easy to find.
The Impact
With Wello in place, Euro Windows reduced the time they spent coordinating jobs, chasing paperwork, and rewriting reports. The team is more focused, better informed, and less stretched.
Installers waste less time on the road. Office staff spend less time solving problems. Customers get their updates and reports without delay. And the company as a whole feels more in control.
A Straightforward Fix That Made a Big Difference
Euro Windows didn’t need a complicated tool. They just needed a way to stay on top of their work without losing time and energy in the process.
Wello helped them do exactly that—by keeping everyone connected, informed, and on the same page from start to finish.
If your team installs custom products and you want a simpler way to stay organised, Wello could be the quiet system that makes your work a lot easier—just like it did for Euro Windows.
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