About the job
Customer Onboarding Specialist at Wello Solutions
We’re expanding our team and searching for talented professionals eager to drive change within the rapidly growing field of Field Service Management (FSM). At Wello Solutions, you’ll be associated with a dedicated team of experts committed to delivering top-tier support services for Wello FSM solutions. This role offers the chance to significantly impact our client’s operations, ensuring they maximize the benefits of our cutting-edge software solutions. We are seeking a talented Customer Onboarding Specialist to join our team and help create immersive Customer-Centric Processes to ease their learning curve that enhance user onboarding and engagement.
Role Summary:
As a Customer Onboarding Specialist, you will play a crucial role in welcoming new clients, guiding them through the initial stages of using our product, and setting them up for long-term success. Your goal is to ensure our clients achieve their desired outcomes with Wello Solutions, leading to higher satisfaction and retention rates.
Essential Duties:
- Product Expertise: Develop a deep understanding of Wello Solutions’ platform and its capabilities.
- Customer Welcome: Initiate contact with new clients via onboarding emails and calls, providing a warm and informative welcome.
- Primary Contact: Act as the main point of contact for clients during the onboarding process, offering support and resolving any issues that arise.
- Training: Conduct training sessions to educate clients on how to use the platform effectively, addressing any technical challenges.
- Customer Check-ins: Regularly follow up with clients to ensure they are on track and to provide additional assistance as needed.
- Feedback Sharing: Collect and share customer feedback with internal teams to drive continuous improvement in our products and services.
- Satisfaction Assurance: Continuously monitor and ensure customer satisfaction throughout the onboarding process.
Ideal Candidate:
- Excellent Communication: Strong verbal and written communication skills to effectively engage with clients and team members.
- Problem-Solving: Analytical skills to diagnose issues and provide viable solutions promptly.
- Tech-Savvy: Comfortable with technology and proficient in using various software tools.
- Project Management: Ability to manage multiple clients simultaneously and prioritize tasks efficiently.
- Customer-Centric: Passionate about helping customers and ensuring they have a positive experience with our product.
- Highly Motivated: Enthusiastic and proactive in addressing client needs and driving their success.
Preferred Qualifications:
- Education: Bachelor’s degree in Instructional Design, UX Design, Computer Science, or a related field.
- Software Industry Experience: Experience working in the software or tech industry.
- Portfolio: A portfolio showcasing previous work on product tours or similar projects.
- Experience in customer onboarding, customer success, or a related field.
- Familiarity with SaaS products and the ability to explain technical concepts to non-technical users.
- Knowledge of project management tools like Jira, Intercom, or similar platforms.
Why Join Us?
Wello Solutions is not just a FSM Company; it’s a movement toward redefining field service excellence globally. We offer a vibrant work environment with opportunities for professional growth, servicing renowned companies and technical teams across Europe, the USA, and beyond. With the rise of remote work, we embrace flexible working arrangements.
Take the Next Step:
If you’re passionate about leveraging technology to transform field service operations and delivering impactful business outcomes, we’d love to hear from you. Join us in making a difference in the field service landscape.
