Let your customers track their own tickets — without calling your office.
Wello Service Desk embeds directly into your WordPress site, giving equipment owners a place to raise tickets, follow work orders, and check equipment history — while your team keeps full control behind the scenes.
Everything they'd otherwise call you for — self-serve, on your own site.
The portal mirrors what your back office already tracks in Wello, so nothing is duplicated and nothing gets lost in translation.
Create & track tickets
Customers log a new ticket and follow it from submission through resolution, with no email back‑and‑forth needed.
Work order visibility
Every work order tied to their account is listed with status, assigned technician, and last update.
Equipment history
A running record of the equipment they own — service history, open issues, and documentation in one place.
Built-in calendar
Scheduled visits and appointment windows are visible without a phone call to check.
Role-based access
Each user sees exactly what their role permits — nothing more, nothing they shouldn't.
Fully localized
Shipped translation-ready in English, French, German, Spanish, Italian, Dutch, Polish, and Portuguese.
Live on your site in three steps.
No custom development, no separate login system to maintain.
Install the plugin
Add Wello Service Desk from the WordPress plugin directory and activate it like any other plugin.
Connect & configure
Enter your Wello Service Desk credentials, set your branding, and generate a secure access token — no code required.
Customers self-serve
The portal appears on your site immediately. Your customers sign in with a one-time code — no new password to remember.
Your WordPress site. Your customers' data stays where it belongs.
Wello Service Desk connects as a client to the external Wello platform — it does not touch WordPress accounts, roles, or sessions.
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One-time password authentication — customers verify with an OTP, not a password stored on your site.
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No WordPress accounts created — no WordPress users, roles, or capabilities are ever granted from an external login.
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Tokens, not passwords, on your server — access tokens are stored as WordPress options; no password is ever stored in WordPress.
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Open source, top to bottom — released under GPLv2, with full source published on GitHub for anyone to review.
A React-powered dashboard, embedded natively in WordPress.
Wello Service Desk API is a free, actively maintained plugin — built for teams who already run their site on WordPress.
Requires an active Wello Service Desk account and API credentials. The plugin itself is free to install from the WordPress plugin directory.
See it running on your own site.
A 20-minute walkthrough — configured with your equipment types and languages.